Common questions answered
Table of contents
- Bugs and feature suggestions
- Lost license key
- Cancel subscription
- Can't afford JustSketchMe?
- Educational institutions
- Other questions
For detailed documentation on how to use JustSketchMe check out the docs.
Bugs and feature suggestions
If you encounter any bugs, please report them on our bug board
If you'd like to suggest a feature, you do so on our feature board.
Subscriptions to JustSketchMe Pro are on a periodic license where you will be billed according to the license period you choose. There is also a one-time payment option which is active in-perpetuity.
You will be issued a license key after payment (it will also be emailed to you). You can then copy and paste the key into the app to activate all the features in the app.
The same license key can be used on all of your devices. All devices using the same license key will share saved poses and scenes.
Lost license key
Your license key should be in an email sent to you by Gumroad or LemonSqueezy. Try searching your inbox for "JustSketchMe". If you still can't find it, send us an email.
Licenses are handled by either Gumroad or LemonSqueezy. To cancel you'll need to find the receipt email in your inbox by searching "JustSketchMe".
LemonSqueezy receipt email
- Select the button at the bottom of the email titled
- Add a password to your account if you haven't yet
- Select the active subscription in the
Subscriptionsdropdown on the right
Gumroad receipt email
- Select the link at the bottom of the email titled
If you are using the Apple App, subscription management is handled on the Apple App store on your device.
Can't afford JustSketchMe?
If JustSketchMe isn’t in your budget right now, or you’ve been negatively affected by COVID-19, send us a message explaining your situation and we’ll see what we can do.
We love working with educators and teachers. Send an email with your institution, course and class details and we'll get back to you with a free educator license if you qualify.
If you have other questions you can contact us here.